Your order, every step of the way
Every scan from the carrier lands on the link we email you. Here is how to find it — and what to do if it hasn't arrived.
Your tracking link is in your email
The moment a parcel is scanned by the carrier we email you a link that follows it door to door. It is sent to the address you ordered with — and it lands in the spam folder more often than it should, so it is worth looking there first.
A carrier can take a day or two to scan a new parcel for the first time. Nothing is wrong while that is happening; the link simply has nothing to show yet.
Just ordered?
A carrier can take a day or two to scan a new parcel for the first time. Nothing is wrong — your tracking fills in the moment they do.
Shipping & delivery
Delivery windows, carriers, and what to expect once your order is on its way.
Still need us?
A real person answers, usually the same day.
Thank you for waiting — it's on its way.