Contact
Talk to a person, not a form
A real team reads every message. If something isn't right, tell us and we'll put it right.
How we answer
No hoops, no queue
Write to us and a person answers, usually the same business day. Tell us your order number if you have one, and what you'd like to happen. That is normally enough.
If something arrived damaged or wrong, say so and we'll put it right — most of those are solved without anything being sent back at all.
support@hartandlane.com
Monday to Friday, 08:00–17:00 ET